eGullak Insurance Service SupportClaims and service decisions remain with the insurer/TPA under the applicable policy terms.
eGullakRetirement & Family Financial SolutionsServing Indian families since 2022 Talk to eGullak →

POST-SALE INSURANCE SERVICE CONCIERGE

You explain the problem.
eGullak prepares the paperwork.

For reimbursement, OPD, pre/post-hospitalisation, cashless support and insurer service requests, the eGullak agent organises the paperwork and keeps the service journey simple. You remain in control of insurer login, OTP, CAPTCHA, declarations, signatures and final submission.

Important: eGullak prepares and organises the service case. It does not bypass insurer security, approve claims or guarantee settlement.
eGullak Health Insurance Support Agent

ONE SERVICE DESK

What can the agent help you prepare?

The workflow is organised around the customer's problem rather than complicated insurer terminology.

01Hospital reimbursement

Prepare a reimbursement case after hospital expenses have been paid by the customer.

02OPD / treatment bills

Collect the policy and treatment records first, then prepare the OPD case without assuming coverage.

03Pre & post hospitalisation

Organise follow-up bills and reports with the main hospitalisation case and applicable policy period.

04Cashless support

Prepare the information needed for hospital/insurer pre-authorisation and explain the next protected step.

05Deficiency response

Turn the insurer's document request into a clear checklist and prepare the response set.

06Policy service requests

Organise information and documents for renewal, corrections and insurer-supported servicing.

HOW TO USE OUR AGENT

Seven simple steps.

The customer gives facts and documents. eGullak keeps the paperwork organised from preparation to follow-up.

  1. 01
    Choose the service.

    Select reimbursement, OPD, pre/post-hospitalisation, cashless help, deficiency reply or another policy service.

  2. 02
    Explain what happened.

    For example: “I paid ₹18,500 for treatment and want reimbursement.”

  3. 03
    Give the documents you already have.

    Policy, bills, prescriptions, reports, discharge papers and insurer messages stay together in the case.

  4. 04
    Answer only missing questions.

    The workspace does not ask repeatedly for information already recorded in the case.

  5. 05
    Review the prepared case.

    eGullak shows received documents, missing items, entered facts and a submission checklist.

  6. 06
    Authenticate on the insurer's official channel.

    You complete your own OTP, CAPTCHA, login, declaration, signature and final submission where required.

  7. 07
    Add the claim/reference number or later insurer message.

    The case remains available for deficiency and clarification preparation.

SECURE CASE WORKSPACE

Start a real service case.

The workspace stores only the information you intentionally provide. Never enter insurer passwords, OTPs, card PINs or internet-banking credentials here.

Medical-document privacy: uploaded files are placed in a protected server folder and are not given a public file URL. Site administrators can review them from WordPress.
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1. Tell us what support you need

2. Basic case information

Verify your emailWe will send a 6-digit OTP to this email address. eGullak does not use mobile SMS OTP for case verification.
Email verification required before a case can be created.
eGullak CASE

Case

Preparing

Upload the documents you already have

Choose the document type so the workspace can build the correct checklist. PDF/JPG/PNG/WEBP, up to 10 MB each.

Documents received

    Preparation checklist

      4. Review and insurer step

      Health insurer engine v1.4.2: Care, Star Health, Niva Bupa, Aditya Birla Health, ManipalCigna, HDFC ERGO, ICICI Lombard and Tata AIG.

      After you submit on the insurer's official channel

      Enter the claim/service reference number here. eGullak will attach it to this case for later deficiency or clarification support.

      Did the insurer later ask for more documents?

      Paste the insurer's message below. The case will keep it with the claim history and show a simple preparation step.

      What eGullak does

      Understand → organise → check → prepare → explain → maintain the case.

      What the customer keeps control of

      Insurer login → OTP/CAPTCHA → mandatory declarations/signatures → final submission.

      What the insurer controls

      Coverage interpretation → admissibility → cashless authorisation → settlement decision.